FAQ's

FREQUENTLY ASKED QUESTIONS

EACH STAFF MEMBER OF BENEFIT RECOVERY ANALYSTS (BRA) IS TRAINED TO LOOK AT EACH CLAIM THE WAY A CLAIMS ADJUSTER DOES. WE ARE VERY PROACTIVE IN OUR APPROACH TO THE FOLLOW-UP AND APPEALS OF CLAIMS.

Is BRA a billing company or a collections agency?
BRA is neither a billing company nor a collections agency. We only do appeal and followup of denied and unpaid medical claims. Our staff has a combined experience of more than 80 years in medical billing and claims management.
 
How does BRA charge for its services? Is there a start-up fee?
There is no start-up fee. We work on a contingency basis. We only get paid when the unpaid claim is paid.
 
What types of insurance companies do you deal with?
We deal with all types of insurance companies.
 
In which states do you provide service?
Our services are available in all 50 states, and in some cases internationally.
 
Do we have to give you all of our aging Account Receivables? Is there a minimum number of claims that we are required to give you?
You decide what claims you want us to work on. We can also review your AR situation and submit a list of claims we will be working on. There is no minimum requirement.
 
How do you collect information? Do you use our staff to make copies?
It depends on your preference and the volume of the claims. We need some basic information (charges, EOB/Denials) to start working on the claims. For medical necessity denials we may need medical records. We can obtain information by fax, confidential email, remote access of your system or mail. BRA can come to your office to collect the information when local. We have a special process in place to “stay out of your way.”
 
Where do payments from insurance companies go?
The reimbursements go directly to the nursing home facility or medical practice. We will invoice you once a month on the claims paid to you in that month.
 
Do you outsource the work to another country?
No! Our director reviews and supervises the follow-up and appeal of each claim to ensure that proper regulations are followed.
 
How is BRA different from other companies?
BRA reviews the claim as a whole, from the time the patient enters the nursing home facility or medical practice until the claim is denied.
 
How old are the claims you work on?
Insurance companies have different timely filing and appeal guidelines ranging from 60 days to 2 years. Typically, we take on claims 3 months to 3 years old.
 
Do you work on these claims at the client’s facility or at your office?
All the work is done at our office.
 
How quickly do you work on the unpaid claim?
Our policy is to work on the claim within 1-2 business days upon receipt of the information.

Get In Touch

Benefit Recovery Analysts
304 West Fisher Avenue
Greensboro, NC 27401
Tel:   336.273.0737 -or-  336.273.0961  
Fax:  336.378.2787 

Opening Hours

Business Hours

Mon - Fri
-
Sat - Sun
Closed

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